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These are our normal opening hours. They are subject to change in case of staff shortages or public holidays:
By visiting in person to make an appointment:
Our reception service is open to personal callers as follows:
| Monday |
10.30 am - 1.00pm and 5.00 pm - 6.30 pm |
| Tuesday |
2.30 pm - 5.00 pm |
| Wednesday |
Closed all day |
| Thursday |
10.30 am - 1.00 pm |
| Friday |
10.30 am - 1.00 pm |
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Please note that the
reception service is only for making appointments - no advice is
given on reception. Please bring with you all relevant
documents such
as letters or other papers about your problem, as this will help to ensure
that you see the right person, or enable us to
suggest an appropriate agency if your problem is not one that
we can assist with. We can only make appointments for people
living, working or studying in the south of the borough in the W14, SW6
and W6 areas.
By telephone to get advice or make an appointment:
You can get advice or make an appointment at the bureau by telephone on
0845 458 2515 as follows:
| Monday |
2.00 pm - 4.00 pm |
| Tuesday |
12.00 pm - 3.00 pm and 5.00 pm - 7.00 pm |
| Wednesday |
10.00 am - 12.00 pm and 2.00pm - 4.00 pm |
| Thursday |
10.00 am - 12.00 pm and 2.00 pm - 4.00 pm |
| Friday |
2.00 pm - 4.00pm |
| Saturdays |
1st & 3rd Saturdays of each month: 10.00 am - 12.00 pm |
Our telephone advice service is available to
anyone living, working or studying anywhere in Hammersmith and
Fulham.
By letter:
We will also deal with postal enquiries if you write to us with details
of your problem - please don't say only that you want an appointment.
We need to know what your enquiry is about in order to ensure that we
offer you the most appropriate service, and may be able to answer your
enquiry by letter or email.
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